CUSTOMER HARASSMENT POLICY

We strive to treat our customers, business partners, and all other stakeholders with sincerity and courtesy.
At the same time, we recognize that customer harassment—including demands or conduct that exceed socially acceptable limits, remarks that demean employees, and intimidating or violent behavior—is a serious issue that undermines the dignity of our employees and their working environment.
To protect the safety of our employees and maintain a healthy working environment, we may suspend or decline further assistance if any of the following conduct occurs. In serious cases, we will take appropriate action in cooperation with the police, legal counsel, and other relevant parties.

Examples of conduct that constitutes customer harassment

• Verbal abuse, insults, or remarks that demean an individual
• Threats, intimidation, or coercive behavior
• Violence or conduct that poses a risk of violence
• Keeping employees occupied for prolonged periods or making persistent inquiries
• Excessive repetition of the same demand
• Defamation or slander on social media or elsewhere on the internet
• Demands directed at individual employees or violations of their privacy
• Unjustified demands for apologies or excessive compensation
• Other conduct deemed socially unacceptable

We will continue to value positive relationships with our customers, business partners, and all other stakeholders while working to create an environment in which every employee can work with peace of mind. We appreciate your understanding and cooperation.